Terms of service
Article 1 Webshop
The webshop is registered with the Chamber of Commerce and
pays its statutory contribution to the tax authorities. on
On our website you can find our Chamber of Commerce number and VAT number.
You will also find our contact details there.
Our webshop is equipped with an SLL Certificate. That means
that we comply with all legal requirements with regard to the
security of your personal data and payment details. We
striving to continuously improve security
of your data. We will report abuse by hackers
do to the police.
We never provide your personal data to third parties. If we provide your personal data to third parties, we will always ask you for permission in advance.
We are obliged to report to the police if there is a possible suspicion of abuse or fraud.
The webshop has taken out professional liability insurance, to cover itself against any wrongful liability that is claimed by a customer.
We strive to provide you with an excellent
provide services. When you have doubts about the purchase
of a product, our employees will be happy to assist you.
You can subscribe to our newsletter. You will then be kept informed of our offers every two weeks.
The webshop consists of products from various suppliers from home and abroad. As a result, we are not always in charge of, among other things, price changes, the delivery process and the condition of the product upon delivery. In case of doubt, we ask you to contact us at all times.
Reflection period 2.1.
You have 14 days to change your mind after purchasing a certain product
product. If you are dissatisfied with the
purchase, you can return the product to us, without
that you have to pay for the product yourself. You only pay the
shipping costs for returning the relevant item
product. If you have already made a payment, you will receive a
credit note and the amount paid by you will be credited to your
account number refunded.
Products that are returned to us must be in the original packaging and must be reported to us within 24 hours of delivery.
There are some products that are not returned to us
could be. Products not returned to us
can be made within 14 days. Therefore, always check before you
it returns to us if this is possible.
The agreement between the webshop and customer is final
when the customer has indicated that he has agreed to
the general terms and conditions and he has the webshop
authorized to debit the money from his account, when
the customer has made a payment via iDEAL or Paypal, or
when an invoice is sent to the customer afterwards. Once
the reflection period of 14 days has expired and the payment is
received by the webshop, the customer has become the owner
of the respective product.
With a purchase, the customer automatically agrees to our terms and conditions, delivery policy and return policy.
The agreement is concluded electronically, by filling in the required fields and agreeing to the general terms and conditions.
As a customer you are obliged to fulfill your payment obligation to the
online store. If you are not within the specified
installment, you will receive a reminder from us. Do you have na
14 days still not paid, then costs will be added
charged. If, after several reminders, you
have still not paid the debt owed, then
we will hand over the collection to a collection agency.
After you have made the purchase, you will receive a
written confirmation by e-mail of your purchase. In there
state the product you have purchased, what it will cost you and where you
with any complaints and comments.
We are obliged to you the product or article within 30 days
to deliver to you. If, due to unforeseen circumstances,
If the article is not available within this period, we will inform you
inform you thereof in writing. After expiration
of these 30 days you will receive any payment already paid from us
purchase amount back. This can never be more than 50 percent
of the total purchase amount. However, do you have
indicated that a replacement item is also an option, then
we will provide you with a replacement product or item, which
meets your needs as much as possible. Of course you can
indicate in advance that you do not want this.
Delivery of products abroad may take longer
than a delivery in the Netherlands. The costs for a
shipping to an address abroad will be charged
are visible to you when you purchase
the product passes.
The prices listed on our webshop are always
including VAT. Our products are also always delivered free of charge. We only charge extra delivery costs when the delivery takes place outside the continent.
When you authorize us to automatically transfer an amount from your
account number, you are obliged to provide us with a correct
account number. Abuse or fraud becomes
punished and reported to the authorities that are aware of it
must be. In addition, a report will be filed with the police.
The price stated with the product on the website may
do not change during your purchase.
You pay the amount that is visible with the product and what
will also be confirmed to you, if you electronically agree
goes with the purchase. In it, the purchase price is again
When you buy a product during a period when no
If the promotion applies, you will not be eligible for a discount afterwards.
Complaints and warranty
Complaints about the delivery must always be made by telephone within 24 hours
to be reported to us. Our employees are happy to assist you
word. We will then contact the relevant delivery person
record regarding the delivery of the product. Of course
our staff does their utmost to make the product
to be delivered to your home undamaged. However, we are dependent on the delivery services and the developers, so we are not always in charge of this process. In any case, we always make sure to answer such questions.
Complaints can be reported by telephone, email and social media. In case of complaints about the product, such as the quality and condition of the product, we always ask you to add photos from all sides. This must also be sent to us within 24 hours after delivery of the product.
Complaints about the product itself must be submitted to us in writing
to be reported within 24 hours. These cannot be done by us personally
be answered. Describe your complaint as specifically as possible.
We will contact the manufacturer for you or
wholesaler and will mediate for you if
intermediary. If it is within our capabilities,
we will solve the problem for you ourselves and of course contact you.
Complaints are usually handled by us within 14 days
completed. Complaints are always handled
written. After a complaint has been settled, you will receive from us
afterwards a survey regarding the settlement of the complaint.
We kindly request you to complete this and return it to us
send. We want to provide you with excellent service at all times
Every product we deliver to you comes with a warranty of
application. How long this warranty lasts depends entirely on
of the product and the supplier. Most products come with a warranty of
applicable for one year. If this is different, you can
read in the written confirmation you receive from us
supplied with the product you purchased, and on the
invoice that will be sent to you by email. If you are at one of
our products discover a defect or defect, we request that you
to notify us within 48 hours of delivery. We always try to ensure that the warranty period is stated with the product.
If the product breaks within the warranty period,
we will try our best with our supplier to send a new product. That
however, does not apply in the event of intent or deliberate
damage. We also kindly ask you to contact
contact your insurance company if the damage
takes place after the warranty period. It is possible to claim this
on home insurance. In both situations, there is
cannot be refunded without a receipt. After
expiry of the warranty period, the replacement value will also be
lapse in the event of possible payment of damage. There will then be
paid on the basis of current value. Per product use our
suppliers a different warranty period.
If you agree to the Terms and Conditions
Webshop, we kindly ask you to tick the box.
No agreement can be entered into without checking the box
come into being. We sincerely hope that you enjoy
polite with your purchase!
If you have any questions, you can of course contact us